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$5 Flat Rate Ground Shipping on All Orders

Store Hours: Monday - Saturday, 11 AM - 5 PM Intake Hours: Monday - Saturday, 11 AM - 4 PM (Excluding Tuesday & Sunday)

Shipping policy

  • Your order will be processed within 2-3 business days.  Shipping will be calculated at checkout via USPS or UPS. Orders over $500 will be insured for your protection.

  • For international orders, you are responsible for any customs, import, or brokerage fees and/or taxes that may apply. 

  • To protect our customers and ensure a quick and safe delivery, we will not ship to package forwarding services. We apologize for the inconvenience.
  • In regards to exotic materials (ie. Alligator, Ostrich, etc), we abide by all federal and state laws. These items may not be available to ship to all regions, including outside of the United States.

  • Any shipping times (excluding Priority Mail Express and other similar guaranteed delivery options) are estimates provided by our shipping providers. 

What can I do if my package has been lost in transit and/or has not moved or updated?

  • With the overwhelming demand for deliveries across the United States, it may appear that the tracking information provided has not updated. We understand your concern that your purchase has been lost! In accordance with USPS and UPS guidelines, we ask that you wait up to 14 Business Days (21 Business Days for International orders) for your package to continue its movement through the Postal Service. In most cases, your package will resume movement and will be delivered.

    However, in the event your package has been lost in transit, please contact us! We will work with you to either recover your order, or issue a full refund (minus shipping charges if applicable) to your original payment method.

I need my order by a certain deadline. What can I do?

  • If you need your order by a certain deadline (ie. as a gift, or for an event), we advise you select Priority Mail Express, as packages shipped with this method are guaranteed to arrive within the designated time frame (Federal holidays and severe inclement weather notwithstanding). We do not recommend choosing Ground Advantage for any time-sensitive orders, as this shipping speed is cost-saving, but at the cost of speed (3-6 business days).
  • During the holiday season, all postal carriers become inundated with packages.