This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.
A banner of a pink Chanel wallet on a pale tan background.

Frequently Asked Questions

Buying

How can I be sure an item is authentic?

All of our luxury items go through a rigorous authentication process. If we are not 100% confident that an item is authentic, we will not buy it. Learn more about our authentication process here.

Are the pictures on a listing of the product I will buy?

Yes! We take professional in-house photos of every item. What you see is what you will receive.

Does The Vault Luxury Resale charge sales tax?

Sales tax is calculated at checkout based on the current tax rate for the zip code displayed on your shipping address.

As of now, The Vault Luxury Resale is legally obligated to collect and remit sales tax in Missouri. This is subject to change.

You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by your country. We do not charge or collect these fees.

Do you offer layaway?

No, we do not offer layaway.

Do you offer payment plans?

We offer payment plans through Shop Pay and Sezzle. Please note that these are third-party payment plans; you will make a personal agreement with these payment plans regarding payments.

What is Sezzle?

Sezzle is a (4) interest-free payment option offered for Online purchases only. It is subject to approval and purchase limits through Sezzle.

Is store credit transferrable between in-store and online?

Unfortunately, store credit collected in-store can not be used online, and vice versa. This is subject to change in the future.

What is your return policy?

All sales are final. Please see our return policies for more details.

Shipping

I'm local! Can I pick up my order?

If you are local, or stopping by our showroom, you may select "Local Pickup" at checkout. Please bring a Government Issued ID when coming in to pick up your order.

You will receive an email notification when your order is ready for pickup.

What shipping services do you use?

We ship via USPS and UPS.

When will my order ship?

We process and ship your order between 1-2 business days.

Do you ship to P.O. Boxes?

We understand if you would like to ship to a P.O. Box. Unfortunately, to help reduce security issues in transit and delivery, we do not ship to P.O. Boxes.

Do you ship to Freight Forwarding Services?

Unfortunately, we do not ship to freight forwarding services, to protect both us and you.

What can I do if my package has been lost in transit and/or has not moved or updated?

With the overwhelming demand for deliveries across the United States, it may appear that the tracking information provided has not updated. We understand your concern that your purchase has been lost! In accordance with USPS and UPS guidelines, we ask that you wait up to 14 Business Days for your package to continue its movement through the Postal Service. In most cases, your package will resume movement and will be delivered.

However, in the event your package has been lost in transit, please contact us! We will work with you to either recover your order, or issue a full refund (minus shipping charges if applicable) to your original payment method.

Is my order insured?

We insure all orders over $500 for your protection.

How do I track my order?

You will receive an email containing a link to your tracking number. You may also log in to your account to check your tracking.

Selling (In-Store)

Do you consign?

We do not consign! We buy outright; you will receive payment on the spot. No waiting for your items to sell!

What do you buy?

We buy designer handbags, jewelry, accessories, and shoes. To learn more about what we accept, click here.

Do I need an appointment?

You do not need an appointment to sell. If you have a large number of items, we do, however, appreciate a heads-up so we can better service you!

How do I get paid?

We issue payment via Store Credit or Check.

Is there a minimum payout amount?

Unfortunately, we do not write checks for payouts under $50; we will only offer Store Credit.

Does Store Credit have an expiration date?

Store Credit never expires, and remains in your account forever! To use your Store Credit, give us your name at checkout to look up your account.

Selling (Online)

How long will it take for me to get a response after I submit an item for a quote?

We respond to all quotes within 1-3 business days.

Why was my item not accepted?

We may not provide a quote due to condition, inventory levels, or alterations. To learn more about what we do accept, click here.

What happens if my item fails authentication?

All of our items go through a rigorous authentication process before we issue payment. If your item does not pass authentication, it will be returned to you.

How long is my offer valid for?

Your offer is valid for 7 days. If your offer expires, you will have to submit your item again to receive a new quote. Please be aware that due to inventory needs, your offer is subject to change.

Do you give estimates?

Because we review each item by hand, we do not provide estimates via email or over the phone.

Does Online Store Credit have an expiration date?

Online Store Credit never expires, and remains in your account. To use it, you can select it as a payment option at checkout.

Have Additional questions?

Contact us! We would be more than happy to assist you.

;