Gucci Authenticity Gucci is a globally recognized luxury brand that has become a synonym of style and sophistication due to its timeless designs and exceptional quality. When it comes to...
How do I find an item on the website?
- Click on the search bar at the top of the Shop page and input a keyword, such as Louis Vuitton or Dresses, etc. You can also browse through the website and narrow the focus with the navigation & filters.
- For New Arrivals or Sale, click on the tab for that category.
What if an item is not available?
- We add to our online store daily. Please check back for New Arrivals. You can also call the store for specific inquiries.
Is my personal information secure?
- We use software that secures your personal information. We never share your email or personal information with third parties.
Can I use Store Credit on my online purchase?
- Store Credit is only available to use for In-Store purchases.
Can gift cards issued online be used in store?
- At this time, gift cards issued online may only be used for online purchases.
Can I return an item I purchased Online?
- Due to the nature of our business, All Sales Are Final.
- Approved refunds are issued in the form of a Site Credit to be used for Online purchases only.
What is Sezzle?
- Sezzle is a (4) interest-free payment option offered for Online purchases only. It is subject to approval and purchase limits through Sezzle
What if Sezzle Payment option is not available for an item I want to purchase?
- The item may not be eligible for Sezzle as a payment option.
- Purchases must be $100-$2500 to be eligible for Sezzle.
How do we ensure the item I’m purchasing is Authentic?
- With over 30 years in the resale market, we have become one of the leading experts in authenticity. Every item goes through a rigorous in-house verification process as well as third party (Entrupy Certification). We guarantee 100% authenticity on every product we sell, or your money back.
How do you determine the condition of an item you sell?
- New With Tags - Tag attached, never been used
- Excellent - Like “new” condition
- Very Good - Some minor wear not visible
- Good - Minor wear, may be visible
- Vintage - Collectible pieces
What is your shipping policy?
- Your order will be shipped within 3-5 business days. Shipping will be calculated at checkout via USPS or UPS. Orders over $500 will be insured for your protection
- For international orders, you are responsible for any customs, import, or brokerage fees and/or taxes that the carrier or your country may require.
- To protect our customers and to ensure a safe and quick delivery, we will not ship to package forwarding services.
If I’m local, can I pick up my online purchase?
- You will have the option to select Local Pickup once you add in your address. Local pickup option is based on address. You will be notified when your items are ready for curbside pickup. Any applicable taxes will be added.
- You must have order confirmation and government-issued ID for Local Pickup.
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